Privacy Policy

Rivervra FloorCraft Institute (“we”, “us”, “our”) respects your privacy. This Policy explains how we process personal information when you visit our website, purchase courses, or contact support.

1. Information we collect

• Account and contact data: name, email address, phone number, billing details.
• Course activity: enrollments, progress milestones, assessments, and feedback you provide.
• Technical data: IP address, device identifiers, browser type, pages viewed, and approximate location.
• Support data: messages, attachments, and transcripts related to your inquiries.
• Cookies and similar technologies used for essential functionality, preferences, and analytics.

2. How we use information

• Provide, personalize, and improve courses and learner support.
• Process payments, fulfill orders, and send transactional communications.
• Maintain security, prevent abuse, and diagnose technical issues.
• Comply with legal obligations and enforce our Terms.
• With your consent, send optional updates about new courses and features.

3. Legal bases

We process personal data under contractual necessity, legitimate interests (platform safety and improvement), legal obligations, and consent where applicable.

4. Sharing

We do not sell your personal information. We share limited data with:

• Service providers (hosting, analytics, payment processing) under confidentiality obligations.
• Authorities when legally required or to protect rights, safety, and property.
• Successors in a business transfer, subject to this Policy’s protections.

5. Retention

We keep personal data only as long as needed for the stated purposes and to meet legal requirements. When no longer needed, we delete or anonymize data.

6. Your rights

Depending on your location, you may have rights to access, correct, delete, port, or restrict processing of your data, and to object or withdraw consent. To exercise rights, contact us at Contact or email [email protected].

7. Cookies

We use essential cookies for sign-in and preferences, and optional analytics cookies to improve the site. You can manage preferences via your browser and our cookie banner.

8. Security

We apply technical and organizational measures appropriate to the risk, including access controls, encryption-in-transit, and regular audits. No method is 100% secure.

9. Children

Our services are not directed to children under 13, and we do not knowingly collect their data.

10. International transfers

When transferring data across borders, we rely on appropriate safeguards such as standard contractual clauses.

11. Changes

We will update this Policy as practices evolve. Material changes will be communicated and posted here with a new effective date.

12. Contact

Questions about privacy? Email [email protected] or call +1 (206) 555-0149.